Chennai, March 2023

EPWA launched a hotline number and chatbot for the Indian online e-gaming players. Now, e-gamers can avail of this newly launched service to ensure their rights are protected and issues resolved by EPWA’s legal, health & wellness professionals. This outreach program will help in issues resolution for the over 420 million online e-gaming.

EPWA e-gamers hotline Number: 022 45301851


“We have established the hotline number at a fitting time when the online gaming industry is embracing the colossal policy, and legal change that the government has recently announced, and a structured allocation has been made for esports and gaming to MYAS & MEITY, respectively,” said Shivani Jha, Director, EPWA.

“Our main focus is to help online gamers resolve their legal issues, including gamers’ representation and taxation, as well as helping them with gaming wellness and health related issues. We are here to help resolve many issues that can negatively impact a user’s gaming experience or discourage them from playing altogether.” She added.

This hotline is accessible to users from 10 am to 5 pm, Monday to Friday, except on public holidays and is staffed with trained legal, and health & wellness professionals. Users can call the hotline number or chat with a chatbot to resolve issues quickly and effectively. The helpline and chatbot are easily accessible by smartphones, tablets, and laptops. 

For more information about the online gaming hotline or to access the service, please visit or contact us on 022 45301851 for a call and WhatsApp: +91 92058 88598 or email us on

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